Returns & Exchanges
At Santos Organics, we stand by the quality of our organic produce and pantry staples. If your order arrives damaged or fails to meet our freshness standards, we are committed to making it right through a prompt refund or replacement.
Contact Customer Care
Notify us within 48 hours of receiving your delivery by emailing our support team with your order number and details of the issue.
Provide Documentation
To help us maintain our high quality standards, please attach clear photographs of any damaged items or quality concerns to your email.
Await Assessment
Our team will review your request and the provided photos within 1-2 business days to verify the claim against our freshness guarantee.
Resolution Process
Once approved, we will issue a credit to your original payment method or arrange for a replacement item to be sent with your next scheduled delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing